Imprint

Media owner & publisher

COLUMBUS Reisen GmbH & Co KG.
COLUMBUS Business Travel GmbH
Managing Director: Mag. Philipp Schauer

General partner with unlimited liability: COLUMBUS Reisen GmbH
Managing partner: Mag. Alexander Wenzel Richard

Business address:
Universitätsring 8/24
A-1010 Vienna

General contact:
Phone: +43 1 534 11 - 0
Email: office@columbus.at

Contact for travel enquiries, online bookings and complaints:
Columbus Internet Service Center
Universitätsring 8/24
A-1010 Vienna
Tel: +43 1 534 11 - 0
E-mail: webshop@columbus.at

Company register numbers:
COLUMBUS Reisen GmbH & Co KG.: FN 5351w
COLUMBUS Business Travel GmbH: FN 302833 v
COLUMBUS Reisen GmbH: FN 285867 v

VAT numbers:
COLUMBUS Reisen GmbH & Co KG.: ATU 10903209
COLUMBUS Business Travel GmbH: ATU 63790936
COLUMBUS Reisen GmbH: ATU 62961502

Commercial Court of Vienna
Supervisory authority: Federal Ministry for Economic Affairs

Member of the Austrian Federal Economic Chamber, Travel Agency Division

In accordance with the Package Travel Regulation (PRV), customer funds for package holidays and linked travel arrangements are protected under the following conditions: the down payment is made no earlier than eleven months before the agreed end of the trip and amounts to a maximum of 20% of the travel price. The remaining payment is due no earlier than twenty days before the start of the trip – step by step against handover of the travel documents to the traveller. Higher or earlier down payments or final payments may not be required and are not protected.

Information regarding the legally required insolvency protection: For trips/services booked with COLUMBUS Reisen GmbH & Co KG as well as with COLUMBUS Reisen GmbH as travel service provider within the meaning of the Package Travel Regulation (PRV, Federal Law Gazette II No. 260/2018), a bank guarantee has been deposited with Erste Bank der österreichischen Sparkassen AG (Am Belvedere 1, 1100 Vienna) in the event of insolvency.

In case of insolvency, all claims must be submitted within 8 weeks directly to the responsible insolvency administrator:
AWP P&C S.A., Austrian Branch
Linzer Straße 225
A-1140 Vienna
Phone: +43 1 52503-6853
Email: vertragsverwaltung@allianz.com

Details regarding the travel service authorisation of COLUMBUS Reisen GmbH & Co KG can be found on the website https://www.gisa.gv.at/abfrage under GISA number 23950955.

Details regarding the travel service authorisation of COLUMBUS Reisen GmbH can be found on the website https://www.gisa.gv.at/abfrage under GISA number 25378955.

Details regarding the travel service authorisation of COLUMBUS Business Travel GmbH can be found on the website https://www.gisa.gv.at/abfrage under GISA number 25560138.

Consumers have the option to submit complaints to the EU Online Dispute Resolution platform: http://ec.europa.eu/odr.
You may also submit your complaint directly to us at the following email address: webshop@columbus.at

Mandatory information according to the E-Commerce Act (ECG):
Business purpose: The organisation, execution, sale and brokerage of travel services within the scope of a fully licensed travel agency, as well as participation in companies, including their management and representation.

The following legal provisions apply to travel agencies:
Trade Regulation Act 1994, in particular § 94 item 56 and § 126 (Link)
Travel Agency Regulation (Link)
Package Travel Act (Link)
Package Travel Regulation (Link)
ARB 92 (Link)

According to Regulation (EC) No. 2111/2005 of 14 December 2005 on the establishment of a Community list of air carriers subject to an operating ban within the Community, and on the identity of the operating air carrier (Art. 11 para. 1), COLUMBUS, as a travel agent and tour operator, publishes the community list of air carriers (Art. 9 para. 3).

Editorial policy: General and specific information about travel services.

Any use of this website (hereinafter “Website”) is subject to the following Terms of Use of COLUMBUS Reisen GmbH & Co KG, Vienna (hereinafter “COLUMBUS”).

COLUMBUS has made every reasonable effort to ensure that the information provided on this Website is correct and complete at the time of publication. Nevertheless, unintended and accidental errors may occur. COLUMBUS does not assume any warranty for any information provided on this Website. COLUMBUS reserves the right to make changes to the Website and/or its content at any time, in particular regarding the selection of providers, functionalities, information, databases and/or their contents. COLUMBUS disclaims any liability for incorrect or missing information on this Website. All decisions based on information provided on this Website are solely the responsibility of the user.

COLUMBUS assumes no liability for direct or indirect damages or consequential damages of any kind arising for any reason in connection with the use—direct or indirect—of the information provided on this Website.
Any information regarding entry requirements and health regulations applies exclusively to users who are citizens of the Republic of Austria and in possession of an Austrian travel document. All other users may be subject to differing regulations and must obtain information independently from the relevant consulate or diplomatic mission.

All texts and graphic designs published on this website are protected by copyright. Reproduction, duplication or publication of any kind is not permitted. Any user of this website who provides information to COLUMBUS agrees that COLUMBUS receives unrestricted rights to such information and may use it in any manner it deems appropriate. The user agrees to the use of this data in electronic data processing systems.

This website contains hyperlinks to third-party websites. COLUMBUS has no influence over their design and content and therefore assumes no guarantee for the accuracy, timeliness, completeness and/or content of the information provided there. COLUMBUS explicitly distances itself from any illegal content that may appear on such websites. Furthermore, COLUMBUS assumes no responsibility or liability for such content.

Data protection
You are in safe hands!
We value the protection of your personal data. To ensure this, we work in full compliance with all applicable legal requirements
[Regulation (EU) 2016/679 (GDPR), Austrian Data Protection Act 2018, Telecommunications Act 2003].
This privacy policy informs you about how your personal data is processed on our Website.

Data controller
According to Art. 4 para. 7 GDPR, the data controller for this website is:

COLUMBUS Reisen GmbH & Co KG
Universitätsring 8/24
1010 Vienna

Processing of your personal data when visiting our website
When visiting our Website, access data is stored in so-called web server log files. The following data is collected:
•    IP address
•    Date and time of access
•    Browser including browser version
•    Operating system
•    Referrer URL
These data are statistically evaluated to improve our Website, increase user-friendliness, identify and resolve errors, and manage server capacities. If there are specific indications of unlawful use, we may use this data in identifiable form for legal action.
Your data is stored for two months.
Legal basis: Art. 6 para. 1 lit. f GDPR (legitimate interests of COLUMBUS).

Processing of your personal data
Only data for which a legal basis exists - contractual, legal, or legitimate interest - are processed.

Contact, booking and travel contract
Your personal data is processed for the purpose of preparing and handling your travel arrangements, communication and record-keeping.

Data typically processed:
•    Names of all travellers
•    Contact details (phone numbers, email addresses)
•    Address data
•    Payment information
•    Passport details
•    Frequent flyer numbers
•    Special personal preferences or requests

By booking your trip, you expressly consent to the necessary data processing.

Legal basis: Art. 6 para. 1 lit. b GDPR (contract) and Art. 9 para. 2 lit. a GDPR (special category data, if applicable).

Data is stored in accordance with statutory retention periods and protected under GDPR.
For any extended retention (e.g. newsletters, marketing), explicit consent is obtained.

Greeting cards, competitions, product information
If you participate in competitions or request product information or greeting cards, we process:
•    Title
•   Name
•    Email
•    Address (optional)
•    Phone number (optional)

Purpose of processing
The data you provide in the context of receiving product information and greeting cards or participating in prize draws is processed by COLUMBUS for the purpose of providing the best possible information to existing and potential customers.
The processing of this data is based solely on the consent you have given (Art. 6 para. 1 lit. a GDPR), which you may withdraw at any time

by letter to:
COLUMBUS Reisen GmbH & Co KG.
Universitätsring 8/24
1010 Vienna

or by email to:
datenschutz@columbus.at

Disclosure of your personal data
In order to prepare and carry out your trip in the best possible way, it is of course essential to forward the relevant personal data of all travellers to our partners.
The following personal data, which are necessary for the fulfilment of the contract, may be forwarded:
•    Master data (personal data)
•    Passport data
•    Additional information such as dietary and mobility information
•    Communication data (e.g. telephone, email)
•    Contract master data (contract relationship, product or contract interest)
•    Customer history
•    Contract billing and payment data
•    Planning and control data

Your data are transferred to third parties for the following purposes:
• Your credit card information is processed and stored by our payment service provider (Card Complete) and used exclusively in connection with payments, transmitted in encrypted form (SSL) and neither stored nor further processed for other purposes.
• For the execution and handling of services arranged by us to our contractual partners: tour operators, hotels, airlines, payment platforms (payment providers), travel insurance companies, car rental agencies, shipping companies, booking platforms, transfer services.
• To fulfil our tax obligations to our tax consultancy firm.
• Under mandatory legal provisions to government bodies and authorities.
• To design the booking of trips and services in a customer-oriented and efficient way, personal data are transferred to the following companies and processed for the purpose of travel preparation and handling:

Amadeus IT Group S.A.
Calle Salvador de Madariaga 1
28027 Madrid
Spain
dataprotection@amadeus.com

Umbrella Organisation AG
Binzstrasse 33
8620 Wetzikon
Switzerland
info@umbrella.ch

Midoco GmbH
Otto-Hahn-Strasse 12
40721 Hilden
Germany
stefan.latz@tuevhessen.de

Travel Agency Technologies & Services GmbH
Hahnstrasse 70
60528 Frankfurt
Germany
info@ta-ts.de

AERTiCKET Conso GmbH
Boppstraße 10
D-10967 Berlin
Germany
www.aerticket.de

FP Passenger Service Gmbh
Fleischmarkt 3-5/14
A-1010 Vienna
datenschutz@fairplane.de

EventsAIR
60 Brandl Street
4113 Eight Mile Plains, QLD
Australia
https://eventsair.com

PixelProductions GmbH
Hansastraße 2
D-59557 Lippstadt
https://pixelproductions.de

Please refer to the privacy policies of the respective companies.

The legal basis for the data processed by COLUMBUS in this context is based on pre-contractual measures and the performance of a contract in accordance with Art. 6 para. 1 lit. b GDPR and the fulfilment of legal obligations pursuant to Art. 6 para. 1 lit. c GDPR.
We would like to point out that data processing does not take place only in a Member State of the European Union or in another Contracting State of the Agreement on the European Economic Area, but that, depending on the services you have booked, personal data may also be transferred outside the EU.
We kindly ask for your understanding that it is not possible for us to obtain, for all recipients of the personal data concerning you and your fellow travellers outside the EU, the necessary guarantees within the meaning of the GDPR regarding compliance with statutory data protection requirements.
Please ensure before making your booking that the persons travelling with you agree to the transfer of their data to COLUMBUS and to a possible transfer to countries outside the EU. For further questions, please send an email to datenschutz@columbus.at.

Rights of data subjects
As a data subject, you have the following rights, which you may assert against COLUMBUS at any time:

• Right of access pursuant to Art. 15 GDPR
• Right to rectification pursuant to Art. 16 GDPR
• Right to erasure pursuant to Art. 17 GDPR
• Right to restriction of processing pursuant to Art. 18 GDPR
• Right to data portability pursuant to Art. 20 GDPR
• Right to object pursuant to Art. 21 GDPR
• Right to withdraw consent pursuant to Art. 7 GDPR
• Right to lodge a complaint, which you may assert at any time with the Austrian Data Protection Authority (Wickenburggasse 8, 1080 Vienna; email: dsb@dsb.gv.at).

You may assert the above rights against COLUMBUS at any time

by letter to:
COLUMBUS Reisen GmbH & Co KG.
Universitätsring 8/24
1010 Vienna

or by email to:
datenschutz@columbus.at

Your contact person for data protection in the company:
Data protection coordinator:
COLUMBUS Reisen GmbH & Co KG.
Universitätsring 8/24
1010 Vienna
datenschutz@columbus.at
+43 1 534 11 – ext. 191

What is a cookie and what do the cookie warnings mean?
A cookie is a small package of information that is transferred between your browser and a website such as www.columbus-reisen.at.
COLUMBUS uses cookies to store certain technical data, such as browser type or JavaScript status, so that access to our Website always works optimally. You can also use www.columbus-reisen.at without cookies, but usage is more convenient if cookies can be used.
Most browsers accept cookies automatically. You can change your browser settings so that cookies are not accepted or are accepted only with your consent. If you do not wish warnings to be displayed each time, you can also deactivate these warning messages. You can deactivate the use of cookies by third parties by visiting the Network Advertising Initiative’s opt-out page.
The legal basis for the use of cookies is the legitimate interest of COLUMBUS (online service offering) in accordance with Art. 6 para. 1 lit. f GDPR.

Use of Google Analytics
This Website uses Google Analytics, a web analysis service of Google LLC (“Google”). Google Analytics uses so-called “cookies”, text files that are stored on your computer and enable an analysis of your use of the Website. The information generated by the cookie about your use of this Website (but not your IP address) is transmitted to a Google server in the USA and stored there. Google will use this information to evaluate your use of the Website, to compile reports on Website activities for the Website operator, and to provide other services related to Website and internet usage. Google may also transfer this information to third parties if required to do so by law or if third parties process this data on behalf of Google.
Google also offers a browser add-on for all common browsers that allows you to object to the use of Google Analytics.
The legal basis for the use of Google Analytics is the legitimate interest of COLUMBUS in accordance with Art. 6 para. 1 lit. f GDPR. The analysis of Website use and the statistical evaluation are carried out in order to further improve the offering on the Website and make it more user-friendly.

Remarketing
Remarketing is carried out via this website. Remarketing is an advertising tool in which ads are placed on other websites on the internet. In order for our ads to be shown to you on other websites based on your previous visits to our Website, our partners use cookies. The data protection provisions of the respective companies apply. COLUMBUS assumes no liability for this content, and responsibility for the content and accuracy of the information provided there lies exclusively with the respective provider of the linked Website. On the following linked pages you can find information about the data protection of our remarketing partners as well as their settings for interest-based advertising:
•    Google LLC, Mountain View, USA: privacy policy and
   settings for interest-based advertising
•    Facebook Ireland Ltd., Dublin, Irland: privacy policy bzw. cookie policy and
settings for interest-based advertising

The legal basis for remarketing is the legitimate interest of COLUMBUS (online service offering) in accordance with Art. 6 para. 1 lit. f GDPR.

Data security
The security of your personal data is of particular importance to us.
Taking into account the state of the art, implementation costs, and the nature, scope, context and purposes of processing, as well as the varying likelihood and severity of risks to the rights and freedoms of natural persons, COLUMBUS implements appropriate technical and organisational measures within the meaning of Art. 32 GDPR.

The following measures are taken to protect your data and to safeguard it from loss, destruction, access, alteration, and distribution by unauthorised persons:
• Ensuring the confidentiality, integrity, availability and resilience of systems and services related to processing
• Ensuring rapid restoration of the availability of personal data in the event of a physical or technical incident
• Implementation of procedures for regular review, assessment and evaluation of the effectiveness of technical and organisational measures to ensure the security of processing

Please note that we assume no liability for the disclosure of information due to errors in data transmission not caused by or attributable to us and/or unauthorised access by third parties (e.g. hacker attacks).

Data security for credit card payments
We use technologies to transmit your data securely. Thanks to the powerful SSL (Secure Sockets Layer) encryption technology, all your transactions are protected. SSL encrypts credit card numbers, name, address, telephone number, etc. before they are sent over the internet. This makes transactions over the internet as secure as over the telephone. SSL encryption is standard in all browsers. If your browser does not support secure transactions or you do not wish to make online transactions, you can place your order by calling us at +43 1 534 11 100, Mon–Fri from 9:00–18:00 and Sat from 9:00–12:00. One of our staff members will take your information personally.

What is a cookie and what do the cookie warnings mean?
A cookie is a small packet of information that is exchanged between your browser and a website such as ours. Columbus uses cookies to store technical data such as browser type or JavaScript status so that access to our pages always works optimally. However, we do not store any personal data such as your address or name in our cookies. You can also use this Website without cookies, but usage is more convenient if cookies are allowed. Most browsers accept cookies automatically. You can change your browser settings so that cookies are not accepted or only accepted with your consent. If you do not want a warning to be displayed every time, you can also deactivate the warning messages.

Integration of Facebook social plugins
Our Website uses social plugins (“plugins”) of the social network facebook.com, operated by Facebook Inc., 1601 S. California Ave, Palo Alto, CA 94304, USA (“Facebook”). The Facebook plugins are recognisable by one of the Facebook logos (white “f” on a blue tile or a “thumbs up” symbol) or are marked with the addition “Facebook Social Plugin”. The list and appearance of Facebook social plugins can be viewed here: https://developers.facebook.com/docs/plugins.
When you access a page of our Website that contains such a plugin, your browser establishes a direct connection to Facebook’s servers. The content of the plugin is transmitted directly from Facebook to your browser and integrated into the Website. We have no influence on the scope and content of the data that Facebook collects using this plugin and inform you according to our current level of knowledge (http://www.facebook.com/help/?faq=186325668085084): By integrating the plugins, Facebook receives the information that you have accessed the corresponding page of our Website. If you are logged in to Facebook, Facebook can assign the visit to your Facebook account. If you interact with the plugins, for example by pressing the Like button or leaving a comment, the corresponding information is transmitted directly from your browser to Facebook and stored there. If you are not a member of Facebook, there is still the possibility that Facebook will learn and store your IP address.
The purpose and scope of data collection and the further processing and use of the data by Facebook, as well as your rights in this respect and setting options to protect your privacy, can be found in Facebook’s privacy policy: http://www.facebook.com/policy.php.
If you are a Facebook member and do not want Facebook to collect data about you via our Website and link it to your membership data stored on Facebook, you must log out of Facebook before visiting our Website and delete any cookies set. Further information about cookies can be found in this privacy policy. You can also block Facebook social plugins with add-ons for your browser, for example with the “Facebook Blocker”.

Integration of Google Plus plugins
Our Website uses social plugins (“plugins”) of the social network Google Plus, operated by Google Inc., 1600 Amphitheatre Parkway, Mountain View, CA 94043, United States (“Google”). You can recognise the Google Plus plugin by the “+1” symbol on a white or coloured background. When you access a page of our Website that contains such a plugin, your browser establishes a direct connection to Google’s servers. The content of the plugin is transmitted directly from Google to your browser and integrated into the Website. We have no influence on the scope and content of the data that Google collects using this plugin. According to Google, no personal data is collected without a click on the button. Only for logged-in members, such data, including the IP address, is collected and processed. The purpose and scope of data collection and the further processing and use of the data by Google, as well as your rights in this respect and setting options to protect your privacy, can be found in Google’s privacy policy: www.google.com/intl/de/policies/privacy/.
If you are a member of Google Plus and do not want Google to collect data about you via our Website and link it with your membership data stored by Google, you must log out of Google Plus before visiting our Website and delete any cookies set. Further information about cookies can be found in this privacy policy.

Integration of Twitter plugins
Our Website uses social plugins (“plugins”) of the social network Twitter, operated by Twitter Inc., 795 Folsom St., Suite 600, San Francisco, CA 94107, USA (“Twitter”). You can recognise the Twitter plugin by the bird symbol and the word “Tweet”.

Disclaimer
The information provided on our Website has been compiled and checked with the greatest care and to the best of our knowledge and belief. However, no guarantee—either express or implied—is given for the completeness, correctness, timeliness or quality or continuous availability of the information provided. Under no circumstances will liability be accepted for damages arising from the use of the information retrieved.

Programming and Layout:

PixelProductions GmbH
Hansastraße 2
D-59557 Lippstadt
https://pixelproductions.de