Available outside our opening hours at
0049/30/69802230
Important information:
All changes and cancellations for trips to Russia are managed through our 24/7 emergency hotline.
Please note that currently any new bookings from and to Russia are not accepted.
Online Support
0043/1/53411-410
Team Vienna
0043/1/53411-430
Team Graz
0043/316/902202-0
Team Linz
0043/732/774744-725
Team Innsbruck
0043/512/3306
Rail department
0043/1/53411-118
Online Support
monday-friday
8:30am-5:30pm
Team Vienna
monday-friday
8:30am-5:30pm
Team Graz
monday-friday
8:00am-5:00pm
Team Linz
monday-friday
8:00am-5:00pm
Team Innsbruck
monday-friday
8:30am-5:30pm
Rail Department
monday-friday
9:00am-5:00pm
Please note for this trip we will issue separate tickets, therefore we cannot guarantee an onward connection in case of delays and/or cancellations.
Please add more transfer time to your travel plans.
We have offered a so-called NDC tariff. Due to the current technical limitations, our 24/7 emergency hotline does not have access to this booking.
We have offered a low cost airline. For data protection reasons, our 24/7 emergency hotline does not have access to these bookings.
Please beware of Airlines rules & regulations, information for Low Cost Carriers can be found at our website https://www.fcmtravel.com/en/booking-terms-and-conditions
Once a PDF ticket has been downloaded, cancellations are no longer possible, regardless of the ticket type.
If possible, download your ticket shortly before your journey.
Timetables can change at short notice due to construction work or other necessary changes to the timetable,
Please check the current timetables in good time before travelling.
The same applies to official regulations and entry requirements in the country you are travelling to.
Each traveler is responsible for complying with these measures.
Please note the respective entry requirements of your destination.
For more information, please contact our Partners OEVKG https://oevkg.at/client/fcm_travelsolutions
or on the homepage of Länder A bis Z – BMEIA - Außenministerium Österreich
USA ESTA:
For all trips to the USA an electronic registration (ESTA) is required no later than 72 hours before entry.
The responsibility lays with the Traveler, not with the Agency.
Website:
The Apis-Form is additionally needed and has to be filled out.
For all flights to the USA and across US-Airspace Passenger Data as per the Secure flight Program have to be transmitted to the US-Authorities.
Following Data has to be included in the bookings, before Ticket issuance:
First and Last name, Date of Birth, gender and the Redress-Nr., if applicable (unique number of the U.S. Departement of Homeland Security).
CANADA ETA:
Austrian citizens require an electronic entry permit, the Electronic Travel Authorisation (ETA), before flying to Canada (entry and transit).
For the generation of an Eta, a fee of CAD 7, as of JAN 2025, will be collected. The Eta is valid up from the day of issue for 5 years, unless the given document by time of application becomes invalid.
The responsibility lays with the Traveler, not with the Agency.
Website:
Austrians and all other citizens of EU member states require an ‘Electronic Travel Authorisation’ to enter the United Kingdom. The ETA is not required for holders of British visas, residence permits or a post-Brexit residence permit (‘settled status’ or ‘pre-settled status’). However, these travellers should ensure that the identity document used when travelling is linked to the digital ‘immigration status’ and also print out the ‘share code’ to be on the safe side, in order to avoid complicated checks at the border or by the airline/ferry/train company. An ETA is not required for airport transit where there is no border control (=airside transit). In all other cases of transit, an ETA is required.
The British authorities recommend applying for it at least 72 hours before travelling and downloading the ‘UK ETA App’ from Google Play or the Apple App Store on your mobile phone.
Alternatively, the application can also be made via this website.
The responsibility lays with the Traveler, not with the Agency.
Website:
https://apply-for-an-eta.homeoffice.gov.uk/apply/electronic-travel-authorisation/how-to-apply
The following link will provide you with information on vaccination requirements and recommendations
Repeated bookings or cancellations of the same itinerary, even in different service classes or with different booking numbers, are considered "churning".
Airlines see this as a circumvention of the ticketing rules and charge fees, which we have to pass on to you.
The right protection for every occasion. Choose from
- International health insurance
- Cancellation & travel insurance
- For a single trip or as annual insurance (money-saving tip!)